1. At a glance
- Return window: 10 days from the day your order is delivered.
- Return shipping: free. Once your return is approved we email you a prepaid label.
- Condition: unopened and unused, in the original packaging, unless the item arrived damaged, faulty or wrong.
- Refund: sent to your bKash or Nagad account within 3 days of the item reaching us.
- Where: returns are accepted for orders delivered within Bangladesh.
2. What you can return
You can return any item bought from bambee.store within 10 days of delivery, as long as it is:
- unopened, unused and with any seals intact;
- in its original packaging, with any tags, boxes and free gifts that came with it.
You can return part of an order — each item on an order can be returned once.
3. What we can't take back
Because most of what we sell goes on skin, hair or nails, we can't resell anything that has been opened. For hygiene and safety we're unable to accept:
- opened, used or unsealed cosmetics, skincare, fragrance, hair and nail products;
- items marked as final sale at the time of purchase;
- items returned more than 10 days after delivery;
- items that weren't bought from Bambee.
None of this applies when an item arrived damaged, faulty or wasn't what you ordered — see section 5.
4. How to return an item
- Sign in and go to Account → Returns, then choose Request a Return.
- Pick the order and the items you're sending back, and tell us why.
- We review your request and, once it's approved, email you a prepaid return label.
- Pack the items securely in their original packaging, attach the label and hand the parcel to the courier.
- When it reaches us we check it and issue your refund. You can follow each step from your Returns page.
Please don't send anything back before your return has been approved — parcels without an approved return can't be matched to your order.
5. Damaged, faulty or wrong items
If something arrives damaged, leaking, faulty, or isn't what you ordered, we'll put it right whether or not it has been opened. Please let us know as soon as possible after delivery through your Returns page or the Help Center, with a photo of the item and its packaging if you can.
We'll send a replacement or give you a full refund, including any delivery charge you paid for that item, and you won't pay anything to send it back.
6. Refunds
- We refund the price you paid for the returned items within 3 days of the return reaching us and being checked.
- Every refund — whether you paid by cash on delivery, bKash or Nagad — is sent to your bKash or Nagad account. Tell us which number to use when you request the return.
- The original delivery charge is refunded when the whole order is returned because of our mistake, or when an item arrived damaged, faulty or wrong.
- Once we've sent a refund, how quickly it reaches you depends on your bank or payment provider.
- If a return doesn't meet this policy, we'll explain why and can send the item back to you.
7. Exchanges
We don't swap items directly. The quickest way to get a different shade, size or product is to return the original for a refund and place a new order.
8. Contact us
Questions about a return? Reach us through the Help Center in your account. This policy sits alongside our Terms of Use and doesn't affect your legal rights as a consumer.